Got Questions? We're Here to Help

Got Questions? We're Here to Help

Shipping & Returns

Where do you ship?

We currently only ship to United States addresses. For orders outside the United Sates, we would recommend using a freight forwarder, like Aramex or HopShopGo. Please note that Aramex and HopShopGo are not affiliated in any way with Nomad Lane. If you place an order through a freight forwarder service then we will ship to their US forwarding address at no additional charge. Once it arrives to the forwarder’s location, it is the customer’s responsibility to ensure delivery to the final address outside of the United States.

All orders will ship within 1-2 business days of being placed. Depending on order volume and capacity from our warehouse, there may be rare cases when an extra business day would be required. 

Yes, we do. The only carrier that we are allowed to use for these addresses is the United States Postal Service (USPS). Please note there may be some extra delay in getting your order delivered.

If you are not happy with your purchase, we invite you to return the item within 30 days for a full refund provided that all originals tags and packaging are in their original condition and suitable for resale. If the original tags and packaging have been separated from the product and the item is in 'like new' condition with no visible marks or damage then we will issue a store credit towards a future purchase. We will also need to deduct an $10 warehouse return fee.

Customers are responsible for shipping back their order to our warehouse address with all original tags and packaging in their original condition and suitable for resale. Please email us for warehouse return address.

We do not accept any international return orders.

Warranty

What is your warranty policy?

If any part of your Nomad Lane product fails to perform (under non-excessive or extreme conditions) because of a manufacturing, production and/or quality control oversight, then we will get you a resolution. Please email concierge@nomadlane.com with a few photos and a description of the issue. We will share this with our factory and get you a quick resolution. This is our promise.

Other

Do you offer gift cards?

Gift cards are the best way to show someone how much you care about them but not quite sure what they prefer. We plan on offering gift cards shortly. Stay tuned!