Got Questions? We're Here to Help

Got Questions? We're Here to Help

Shipping & Returns

When will I receive my order?

We expect orders to ship out within 1-2 business days.

 

If you are not happy with your purchase, we invite you to return or exchange the item within 30 days for a full refund or exchange provided that all original tags and packaging are in their original condition and suitable for resale. Please note that the customer is responsible for shipping the item back to Nomad Lane. For Exchanges, we will cover the cost of shipping the new item back to you.

 

If the original tags and packaging have been separated from the product and the item is in 'like new' condition with no visible marks or damage then we will issue a store credit towards a future purchase. We will also need to deduct an $10 warehouse return fee. Please note that the customer is responsible for shipping the item back to Nomad Lane. For Exchanges, we will cover the cost of shipping the new item back to you.

 

Customers are responsible for shipping back their order to our warehouse address with all original tags and packaging in their original condition and suitable for resale. Please email us right as you ship the item back to us along with specific reason so we can let our warehouse know to expect your package. 

Our Address for returns / exchanges is: 

UFL / Nomad Lane

16000 Phoenix Drive

City of Industry, California 91745

 

For Exchanges, we will cover the cost of shipping the new item back to you.

We currently only ship to United States addresses. For orders outside the United Sates, we would recommend using a freight forwarder, like Aramex or HopShopGo. Please note that Aramex and HopShopGo are not affiliated in any way with Nomad Lane. If you place an order through a freight forwarder service then we will ship to their US forwarding address at no additional charge. Once it arrives to the forwarder’s location, it is the customer’s responsibility to ensure delivery to the final address outside of the United States.

We do not accept any international return orders.

Yes, we do. The only carrier that we are allowed to use for these addresses is the United States Postal Service (USPS). Please note there may be some extra delay in getting your order delivered.

Please make sure you enter the correct address when placing your order. For orders that are returned back to our warehouse as 'undeliverable' or due to an incorrect address, we are assessed a $20 fee from our warehouse. If this happens to your order, then we will email you an invoice to cover the re-shipment of your order or we can refund your order minus the $20 fee.

Warranty

What is your warranty policy?

If any part of your Nomad Lane product fails to perform (under non-excessive or extreme conditions) because of a manufacturing, production and/or quality control oversight, then we will get you a resolution. Please email concierge@nomadlane.com with a few photos and a description of the issue. We will share this with our factory and get you a quick resolution. This is our promise.

Other

Do you offer gift cards?

Gift cards are the best way to show someone how much you care about them but not quite sure what they prefer. We plan on offering gift cards shortly. Stay tuned!