All orders ship out within 1-2 business days from our warehouse. For U.S. orders with standard shipping, it takes up 3-5 business days to receive your order. 

For Personalization Orders: Personalization adds up to 10 extra business days, and if address changes need to be made the must be made within 12 hours of the order. Personalization is only available in the USA.

OVERALL

For United States customers located in the lower contiguous 48 states only, you can return your item within 30 days from the fulfillment date.

For Personalization Orders: Items may be shipped separately. Personalization adds up to 10 extra business days

This is only valid with proof of purchase (must be purchased via NomadLane.com), in original, unused pristine condition with attached hang tags, and all items included. The item must arrive back into our warehouse in 'pristine' condition with no visible marks or damage. ALL FINAL SALE orders are not eligible for return. Shipping fees paid at checkout (if applicable) will not be refunded.

We cannot accommodate returns for international orders or orders from Hawaii & Alaska.

All Orders with a 25% off or higher discount are considered FINAL SALE and not eligible for return.

BAGS

Please email [email protected] for your return authorization and pre-paid Fedex return label. We offer free returns as long as all other return conditions are met. 

The return item may either be shipped in the original box it was received in or in a similar-sized box as the original box. Any item that is received in a smaller box than originally shipped will be immediately rejected due to it not being in resale condition.

 

MULTIPLE ITEM SALE ORDERS

Any and all Buy 1 Get 1 Free offers / discount codes used at the time of your order are considered final sale and not eligible for return. 

For return of one item which was part of an order that contained multiple items in conjunction with a discount code (5% off, 10% off etc), the regular retail price will be subtracted and only the discounted/sale price amount will be refunded providing that all guidelines for returns are met above. Example: if you buy 2 bags under a buy 1 get 1 10% off offer and decide to return 1 of the 2 bags, the amount refunded will be the lesser amount only.

We currently ship to United States addresses and select international countries. To see if we ship to your country, begin entering your address at checkout. If there is an option for your country then it will be listed. For orders outside of the countries we ship to, we would recommend using a freight forwarder, like Aramex or HopShopGo (www.HopShopGo.com). Please note that Aramex and HopShopGo are not affiliated in any way with Nomad Lane. If you place an order through a freight forwarder service then we will ship to their US forwarding address at no additional charge. Once it arrives to the forwarder’s location, it is the customer’s responsibility to ensure delivery to the final address outside of the United States.

Please keep in mind for international orders, that we do not cover any duties, taxes or import fees levied by your local government. It is the responsibility of the customer to be aware of these fees and to pay them into your local tax authority. If you'd like to receive an estimate of import duties for your order, please email [email protected]

Free shipping is ONLY offered as an option for US orders. All other shipping fees are calculated and presented to you at checkout.  

Personalization orders are only available in the USA.

We do not accept any international return orders.

Please make sure you enter the correct address when placing your order. For orders that are returned back to our warehouse as 'undeliverable' or due to an incorrect address, we are assessed a $20 re-shipment fee from our warehouse. If this happens to your order, then we will email you an invoice to cover the $20 re-shipment fee of your order. If you decide to cancel your order instead of paying the re-shipment fee then we will refund your order minus the $20 re-shipment fee.

For personalization orders, address changes need to be made within 8 hours of ordering.

Please note that all Return and Exchange policies listed on www.NomadLane.com are only for orders purchased directly from www.NomadLane.com and applicable to the original customer only. 

Other sites and platforms have their own respective policies which must be followed if you did not order from www.NomadLane.com