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FAQs
PRODUCT QUESTIONS
Where are your products manufactured?
Every Nomad Lane product is designed by a team of adventurers in the heart of New York City. Our products are responsibly manufactured in Asia at carefully selected family-run factories around the world. We spend months finding the right partners and we visit them often, building strong personal relationships with the owners. If you have additional questions about our manufacturing processes, please email us at hello@nomadlane.com.
What is vegan leather?
Vegan leather is a cruelty-free material that is specifically designed as an animal-friendly leather substitute. There are various types of vegan leathers. The scientific term of the vegan leather we use is PU (polyurethane). PU is less harmful for the environment than other types of vegan leather and its use is definitely preferred, whenever possible.
How is my order packaged?
Every Nomad Lane order comes in a complimentary reusable 100% cotton bag. Our bags are designed to be reused for other travel purposes. The small size is perfect for sunglasses and the larger size is great for shoes, among other things.
SHIPPING QUESTIONS
When does my order ship?
We process and ship orders from our New York warehouse 7 days a week. Orders with free ground shipping are usually fulfilled and shipped within 1-2 business days of purchase, unless otherwise noted. Once your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, if you created an account upon checkout, you can find the tracking number under “My Orders” in the “My Account” section.
Which postal carrier is used to ship my order?
All U.S. orders sent with complimentary shipping are sent via USPS First Class. Alternate shipping options are listed upon checkout.
When can I expect my package?
Orders typically take 1 to 2 business days to be processed. Packages sent via USPS First Class mail typically take around 3 to 5 business days to arrive within the continental United States. International orders shipped via USPS vary by destination. For example, orders to the United Kingdom and EU nations typically take between 1 to 3 weeks.
Do you ship internationally?
Yes, we ship internationally! Prices displayed on the website are in US dollars. Shipping costs are calculated during the checkout process. All relevant import taxes and duties are not included and buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.
Do you ship to P.O. Boxes or Military addresses?
Yes, we can ship to P.O. Boxes and Military APO/FPO/DPO via standard shipping (USPS First Class Mail). P.O. Boxes and Military APO/FPO/DPO addresses cannot receive guaranteed express shipping.
Can I change an order after it is placed?
Yes, but please contact our help team before the order has been shipped! You can update your shipping address, payment information, or add additional items to your order. Once an order has been shipped, it cannot be cancelled or changed.
RETURN QUESTIONS
Do you accept returns or exchanges?
Yes! We are happy to accommodate a return or exchange request. Returns and exchanges of unused merchandise are accepted up to 30 days after the original date of purchase. For US orders, please email us with your order ID # and the item you’d like to return/exchange. We’ll email you a free return shipping label. Please note that we do charge a $5.95 re-stocking fee for returns. The re-stocking fee is waived for exchanges.
Please see our RETURN POLICY for complete details on how to return or exchange an item.
No returns or exchanges will be accepted for items marked as FINAL SALE.
Please see our RETURN POLICY for complete details on how to return or exchange an item.
No returns or exchanges will be accepted for items marked as FINAL SALE.
What if I can't find my original invoice?
Please print your order confirmation e-mail and include that in the return package.
BILLING & PAYMENT QUESTIONS
What methods of payment do you accept?
We accept Visa, American Express, Mastercard, Discover, PayPal and Amazon Pay.
Was my card charged multiple times?
Unless you received an order confirmation, your card has not been charged. If your card was declined, you may see pending transactions on your account for each attempt to submit payment. All pending transactions will clear up within 3-5 business days, depending on your bank. All successful orders will always receive an email confirmation.
Why was my credit card declined?
Your card will be declined if the billing address you entered does not match the one that your bank has on file. Most of the time, this is the issue. If you are still having issues and are sure that you are using the correct billing address, please email us at hello@nomadlane.com and we will be happy to help you complete your order.
OTHER QUESTIONS
Do you offer gift cards?
Not right now but we hope to be able to offer them in the future.
Do you offer coupons, rebates or promotions?
We pride ourselves in providing the best pricing to our consumers all year around. Once in a while, we will offer extra incentives to thank our customers.
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