What is your return / exchange policy?

 

If you are not happy with your purchase, we invite you to return or exchange the item within 30 days of when your order is marked as delivered for a refund or exchange provided that all original tags and packaging are in their original condition and suitable for resale. Please note that the customer is responsible for shipping the item back to Nomad Lane. For Exchanges, we will cover the cost of shipping the new item back to you. Please note that expedited shipping fees paid at checkout (if applicable) will not be refunded. 

For returns: your order must be sent back in the original box. All original tags and packaging must be still attached and in their original condition and suitable for resale. Upon arrival at our warehouse, these items will be inspected under the guidelines mentioned above and then a full refund will be issued. If these conditions are not met, then please see below for additional information. The customer is responsible for return shipping back to our warehouse. Please note that expedited shipping fees paid at checkout (if applicable) will not be refunded. 

For returns: If the original tags and packaging have been separated from the product and the item is in 'like new' condition with no visible marks or damage then we will issue a store credit towards a future purchase minus a $10 warehouse return fee. Please note that the customer is responsible for shipping the item back to Nomad Lane. 

For returns: If your item is returned in 'like new' condition but without the original box then we will issue a store credit minus a $10 warehouse return fee. Please note that the customer is responsible for shipping the item back to Nomad Lane. 

For return of one item which was part of an order that contained multiple items in conjunction with a sale or discount offering, the regular retail price will be subtracted and only the discounted/sale price amount will be refunded providing that all guidelines for returns are met above. Example: if you buy 2 bags under a buy 1 get 1 50% off offer and decide to return 1 of the 2 bags, the amount refunded will be $99 only. Please note that the customer is responsible for shipping the item back to Nomad Lane. Please note that expedited shipping fees paid at checkout (if applicable) will not be refunded. 

For exchanges: Your order must be shipped back in the original box. All original tags and packaging must be still attached and in their original condition and suitable for resale. Upon arrival at our warehouse, these items will be inspected under these guidelines and then an exchange will be issued. If these conditions are not met then the exchange will be treated as a return and follow the guidelines mentioned above. Please note that the customer is responsible for shipping the item back to Nomad Lane. 

 

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