What is your return policy?

OVERALL

For United States customers located in the lower contiguous 48 states only, you can return your item within 30 days from the delivery date with proof of purchase (must be purchased via NomadLane.com), in original, unused pristine condition with attached hang tags, and all items included. The item must arrive back into our warehouse in 'pristine' condition with no visible marks or damage.All FINAL SALE orders are not eligible for return. Expedited shipping fees paid at checkout (if applicable) will not be refunded.

We cannot accommodate returns for international orders or orders from Hawaii & Alaska.

BAGS

Please email Concierge@nomadlane.com for your return authorization and pre-paid Fedex return label. We offer free returns as long as all other return conditions are met. 

The return item may either be shipped in the original box it was received in or in a similar-sized box as the original box. Any item that is received in a smaller box than originally shipped will be immediately rejected due to it not being in resale condition.

MULTIPLE ITEM SALE ORDERS

Any and all Buy 1 Get 1 Free offers / discount codes used at the time of your order are considered final sale and not eligible for return. 

For return of one item which was part of an order that contained multiple items in conjunction with a discount code (5% off, 10% off etc), the regular retail price will be subtracted and only the discounted/sale price amount will be refunded providing that all guidelines for returns are met above. Example: if you buy 2 bags under a buy 1 get 1 10% off offer and decide to return 1 of the 2 bags, the amount refunded will be the lesser amount only.